1. Introduction
- Heat Halo (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, share, and protect your personal data when you use our website (www.heathalo.co.uk) or interact with us in other ways (e.g. via contact forms, email, or telephone).
- By using our services or accessing our website, you agree to the collection and use of information in accordance with this policy.
2. Data Controller & Contact Details
- Heat Halo is the data controller for the personal data you provide to us.
- You can contact us at:
- Email: info@heathalo.co.uk
- Address: 7 Breaside, Bracknell, RG12 8TY
- Telephone: 07795 119988
- If you believe we have not handled your data lawfully, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) in the UK.
3. What Personal Data We Collect
- We may collect and process the following data about you:
- Identity data: name, title
- Contact data: email address, postal address, telephone number
- Technical data: IP address, browser type and version, operating system, website usage data, cookies
- Marketing & communications data: preferences in receiving marketing from us, communication preferences
4. How We Collect Your Data
- We collect data in several ways, including:
- When you complete forms on our website (e.g. “Contact Us”)
- When you communicate with us by email, phone, or otherwise
- Through cookies and similar technologies when you browse our site
- From third-party services (e.g. analytics providers)
5. Purposes of Processing & Lawful Basis
- We only process your personal data when we have a lawful basis to do so.
- Purpose/Lawful basis:
- Responding to enquiries and requests/Performance of a contract, or steps taken before entering into a contract
- Providing, managing, and improving our services/Legitimate interests (to operate and grow our business)
- Sending you marketing communications (if you consent)/Consent
- Legal, tax, and regulatory compliance/Legal obligation
- Analysing site usage and improving user experience/Legitimate interests
- If we rely on consent, you may withdraw it at any time.
6. Sharing or Disclosing Your Data
- We may share your personal data with:
- Service providers and contractors (e.g. IT, website hosting, analytics, email services)
- Legal or regulatory authorities if required by law
- We require third parties to process your data securely and not for their own purposes.
7. International Transfers
- If your data is transferred outside the UK, we will ensure adequate safeguards are in place (such as standard contractual clauses or adequacy decisions).
8. Data Retention
- We will keep your data only for as long as necessary to fulfil the purposes outlined in this policy, and to meet legal, accounting, or regulatory requirements. After this period, your data will be securely deleted or anonymised.
9. Security
- We use appropriate technical and organisational measures to safeguard your data. However, no system is completely secure, and we cannot guarantee absolute protection.
10. Cookies & Tracking Technologies
- We use cookies and similar technologies to enhance your browsing experience, analyse traffic, and improve our services.
- You can disable non-essential cookies via your browser settings, but some features of the site may not function properly.
11. Your Rights
- Under UK data protection law, you have the following rights:
- To be informed about how your data is used
- To access your personal data
- To request correction of inaccurate data
- To request deletion (“right to be forgotten”)
- To restrict or object to processing
- To data portability
- To withdraw consent (where consent is the lawful basis)
- To complain to the ICO
- To exercise your rights, contact us at info@heathalo.co.uk.
12. Changes to This Policy
- We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.